On Desktop:
Access the RideMates Website:
Log in to your RideMates account through the website.
Navigate to the Support Section:
From the main menu, click on Support. This will open a support widget on your screen.
Contact a Support Agent:
In the widget, click on Contact Support.
Type "Talk to an agent" in the chat box to initiate a conversation with one of our support agents.
Describe the Safety Concern:
Once connected with an agent, provide detailed information about the safety concern, including the time, location, and any other relevant details.
Submit Your Report:
The support agent will assist you in submitting your report, ensuring all necessary information is collected.
On Mobile:
Access the RideMates App:
Open the RideMates app on your mobile device and log in.
Navigate to the Support Section:
Tap on Profile in the main menu.
From the profile menu, select Support. This will open the support widget.
Contact a Support Agent:
In the widget, tap Contact Support.
Type "Talk to an agent" in the chat box to connect with a support agent.
Describe the Safety Concern:
Clearly describe the safety concern to the support agent, including any relevant details such as time, location, and behavior observed.
Submit Your Report:
The support agent will help you submit your report, ensuring all necessary information is gathered.
Conclusion:
Reporting safety concerns on RideMates is essential to maintaining a secure environment for everyone. By informing our support team promptly, you help us take swift action to resolve any issues and ensure that RideMates remains a safe and trusted platform.