How to Cancel a Posted Ride on RideMates

As a driver, you may occasionally need to cancel a ride you've posted on RideMates. This guide will walk you through the steps to cancel a posted ride, whether or not you have booked passengers.

  1. Navigate to "My Rides":

    • Log in to your RideMates account and select My Rides from the menu.

  2. Locate the Ride You Want to Cancel:

    • Under the Posted Rides heading, find the ride you wish to cancel. Click on the desired ride to open the ride details.

  3. Access the Cancellation Option:

    • In the ride details page, click on the ... (ellipsis) located in the top right corner of the page.

  4. Cancel the Ride:

    • From the dropdown menu, select Cancel Ride.

Important Information for Drivers

  • If You Have Booked Passengers:

    • If there are passengers who have already booked seats for your ride, they will be automatically refunded the amount they paid. Please note that this action cannot be undone, and the corresponding amount will be deducted from your payout.

    • Impact: Canceling a ride with booked passengers can impact their plans, so please only cancel when absolutely necessary.

  • If No Passengers Have Booked Yet:

    • If no passengers have booked seats for your ride, the ride will be canceled immediately and removed from the platform without affecting any users.

Conclusion:
Canceling a posted ride on RideMates is straightforward, but it's important to be aware of the implications if passengers have already booked seats. By understanding this process, you can make informed decisions and maintain a positive experience for everyone involved.

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